After taking a long winter's nap this afternoon, I came into my office, and Guy yelled down from the loft, "The worst thing in the world has happened." No, no one died, and a tsunami didn't obliterate Bethel Park -- his XBox 360 got the red ring of death.
After convincing him to call Best Buy instead of speculating on what they would do by reading forums on the Internet, Guy found out that because his parents had purchased the replacement plan when they gifted him the XBox last Christmas, Best Buy would give him a brand-new one and remove his old hard drive so that none of his information would be lost.
So, needless to say, we ventured out to the local Best Buy, XBox in hand, and headed over to customer service. The girl there was very helpful, as she has probably gone through this procedure many, many times. After some initial trouble with the receipt, Guy was given his new XBox, complete with two free games (Kung Fu Panda and Lego Indiana Jones), and a gift card loaded with approximately $530 to purchase the new machine on. Here's where the bonus came in -- not only did he get two new games that he's never played before, but the price of the XBox has gone down since his parents purchased it a year ago, so he was credited what they paid for it but charged the current price, thus leaving us with a surplus on the gift card. We were able to buy two sets of headphones and a headphone splitter for our upcoming vacation with the leftover cash.
So, if your XBox decides to malfunction, don't despair! If you have the replacement plan, you could actually come out ahead. I know we did!
2 comments:
it's funny ... we didn't purchase the warranty for a couple of days after we bought the x-box 360 ... charlie had an uneasy couple of days thinking about the red ring of death ... sometimes it pays to go with your hunches ...
My mom got my xbox 360 at wal-mart so I'm pretty sure it doesn't have the same coverage on it. Here's hoping I don't get the red ring of death anytime soon...
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